Louis W
Google Review
Right from the very first meeting, we were impressed by the way in which PLB conducted themselves and the lengths they would go to in marketing a property. Everything was explained to us very clearly, from the sale timeline to how our home would be marketed along with the methods they would use to reach out to potential buyers. Perhaps most of all, it was that reassuring sense that the sale of our home would be treated with care and not merely as just another product. We knew there and then that our home would be in good hands and proceeded to engage PLB.
Kevin and Eunice were assigned to us and we all agreed unequivocally that they did a fantastic job. As my mother-in-law wanted to sell her old flat and purchase a new flat at the same time, it made the timeline for this process rather tricky. Kevin and Eunice took the time to go through the timeline with us and advised us on the best possible way to proceed. They were there for us at every step of the way and were very proactive in not just answering our many queries (even though it was late at night) but also followed up by periodically checking in with us to make sure we fully understood what came next.
When it came to marketing our home, the team took great pains to ensure that our house was staged, photographed and presented for viewing at its best to others. We felt proud with how our home (which we hold fond memories of) was showcased and were pleasantly surprised by the little memento that we received towards the end.
We also experienced first hand how Kevin and Eunice had our best interest at heart, going above and beyond to help us secure a higher sale price even though we were content with a target price that we had set in mind. Even for the purchase of the new flat, they also helped us to negotiate with the seller and secured a price that was lower than what we were initially prepared to pay.
After the completion of the sale and purchase, Kevin and Eunice took the trouble to accompany us to HDB Hub and were there by our side to ensure everything went smoothly.
We can’t thank Kevin and Eunice enough for making this entire experience such a hassle-free one. They, along with the rest of the PLB team supporting us behind the scenes, have exceeded our expectations by every measure. They skate to where the puck is going, not where it has been - and it is for this very reason why they are the best at what they do.